Orders are processed Mon-Fri only, most orders are placed for shipping the next day but may take up to two business days to process, orders received on the weekends will not be processed until Monday at the earliest. If we do not have an item in stock we will contact you ASAP to offer a substitute.
Damages must be reported via email or call 888-955-5551 within 3 business days of receipt. Photos will be required to process any refunds or replacements.
Regular Mail: 2-9 business Days (Maritimes 2 -3 days, rest of Canada 4-9 days)
Express Post: 1-3 business days
Courier: 1-6 business days. (Maritimes next day, ON &QC 2 days, rest of Canada 3-6days)
Standard Shipping 4-8 business days
The policy is designed to offer 100% satisfaction guaranteed.
Seagull will replace any damaged merchandise received at no cost to the customer.
Replacement requests must be made within 30 days of shipment. Product returned for non-damaged reasons will be solely at the discretion of the consumer and only re-imbursed for product cost. We may ask for photos of damages before credits will be issued or returns accepted.
Please contact firstname.lastname@example.org for information on returning product for replacement, any unauthorized returns will not be re-imbursed for return shipping costs.